RETURNS & REFUNDS POLICY

At Brum Design, we want you to be completely happy with your purchase. We carefully select and offer unique jewellery pieces and we want every customer to have a positive shopping experience. It is very important for us that you love your jewellery so if you have any doubts or concerns about any piece that you want to purchase, please contact us before you order. We will reply to you as soon as possible.  

1. Right to Return

Customers in the European Union (EU) and United Kingdom (UK) generally have the right to cancel an online purchase within 14 days of receiving their order.

To exercise this right, please contact Brum Design within 14 days of receiving your order to notify us of your decision to return the item. 

2. Condition of Returned Items

We kindly ask that all returned jewellery:

- Is kept in its original condition.
- Has not been worn or used beyond what is necessary to inspect the item.
- Shows no signs of damage, alteration or misuse.
- Is returned with its original packaging and accessories, where possible.

Customers may inspect items as they would in a physical shop.

Items showing signs of handling or use beyond what is necessary for inspection may be subject to a deduction for diminished value, as permitted by applicable law.

3. How to Return an Item

Before returning any item, please contact Brum Design through our Contact Us page or through e-mail. Returns must be sent by post to the return address provided by us.

Customers are responsible for return postage costs unless the item is faulty, incorrect. Please ensure that the jewellery is securely packaged when returning it. To accept a returned piece, it must be NEW, UNWORN and in ORIGINAL CONDITION. Correct and secured well packing of the jewellery is also very important, so nothing gets damaged on the way back, we will not accept returned damaged jewellery. 

4. Refunds

Once we receive your returned item, we will inspect its condition and we will notify you of the outcome. If your return is approved, a refund will be processed.

For cancellations under the 14-day right of withdrawal, Brum Design may withhold the refund until the returned item has been received.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Brum Design as soon as possible so we can assist you.

In these circumstances, customers will not be responsible for return postage costs.

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Brum Design

High Quality Silver & Genuine Gemstones